Privacy Policy

Dostavi Platforma d.o.o.
Ulica VIII bb, 71300 Visoko, Bosnia and Herzegovina
JIB: 4219298830007

This Privacy Policy explains how we collect, use, and protect your information when using our food delivery application.

1. Information We Collect

• Personal information (name, phone number, email)
• Delivery address
• Order history and preferences
• Location data (for delivery purposes)
• Payment information (processed securely via third-party providers)

2. How We Use Your Information

• To process and manage orders
• To notify restaurants and delivery drivers
• To provide order status updates
• To improve our services

3. Order Process

• The restaurant receives the order and can accept or reject it
• If accepted, the customer receives status updates
• A delivery driver is assigned to pick up and deliver the order

4. Payments

• Cash on delivery – payment is made directly to the driver
• Online payments are processed securely via Monri payment gateway

5. Third-Party Services

We use trusted third-party services:

• Firebase – for sending notifications
• Google Maps – for location and navigation
• Monri – for payment processing

6. Data Sharing

We share necessary data with:

• Restaurants (for order preparation)
• Delivery drivers (for delivery execution)
• Payment providers (for transactions)

7. Data Storage

Your data is stored securely and retained only as long as necessary to provide services and comply with legal obligations.

8. User Rights

You have the right to:

• Access your data
• Request correction or deletion
• Withdraw consent

9. Security

We implement appropriate technical and organizational measures to protect your data.

10. Contact

For any questions, contact us at: [email protected]

Politika privatnosti

Dostavi Platforma d.o.o.
Ulica VIII bb, 71300 Visoko, Bosna i Hercegovina
JIB: 4219298830007

Ova Politika privatnosti objašnjava kako prikupljamo, koristimo i štitimo vaše podatke prilikom korištenja naše aplikacije za dostavu hrane.

1. Podaci koje prikupljamo

• Lični podaci (ime, broj telefona, email)
• Adresa dostave
• Historija narudžbi
• Lokacija (za potrebe dostave)
• Podaci o plaćanju (obrađuju se putem sigurnih eksternih servisa)

2. Kako koristimo podatke

• Za obradu narudžbi
• Za obavještavanje restorana i dostavljača
• Za praćenje statusa narudžbe
• Za unapređenje usluge

3. Proces narudžbe

• Restoran prima narudžbu i može je prihvatiti ili odbiti
• Kupac dobija obavijesti o statusu
• Dostavljač preuzima i dostavlja narudžbu

4. Plaćanje

• Pouzećem – plaćanje dostavljaču
• Online plaćanje putem Monri payment sistema

5. Vanjski servisi

• Firebase – za notifikacije
• Google Maps – za mapu i lokaciju
• Monri – za obradu plaćanja

6. Dijeljenje podataka

• Restoranima
• Dostavljačima
• Platnim sistemima

7. Čuvanje podataka

Podaci se čuvaju sigurno i samo onoliko koliko je potrebno.

8. Vaša prava

• Pristup podacima
• Ispravka ili brisanje
• Povlačenje saglasnosti

9. Sigurnost

Primjenjujemo odgovarajuće tehničke i organizacione mjere zaštite.

10. Kontakt

Za pitanja kontaktirajte: [email protected]