Privacy Policy

Dostavi Platforma d.o.o.
Ulica VIII bb, 71300 Visoko, Bosnia and Herzegovina  |  Company ID (JIB): 4219298830007

This Privacy Policy explains how we collect, use, and protect your information when using our food delivery application.

1. Information We Collect

  • Personal information (name, phone number, email)
  • Delivery address
  • Order history and preferences
  • Location data (for delivery purposes)
  • Payment information (processed securely via third-party providers)

2. How We Use Your Information

  • To process and manage orders
  • To notify restaurants and delivery drivers
  • To provide order status updates
  • To improve our services

3. Order Process

  • The restaurant receives the order and can accept or reject it
  • If accepted, the customer receives status updates
  • A delivery driver is assigned to pick up and deliver the order

4. Payments

  • Cash on delivery – payment is made directly to the driver
  • Online payments are processed securely via Monri payment gateway

5. Third-Party Services

  • Firebase – for sending notifications
  • Google Maps – for location and navigation
  • Monri – for payment processing

6. Data Sharing

We share necessary data with:

  • Restaurants (for order preparation)
  • Delivery drivers (for delivery execution)
  • Payment providers (for transactions)

7. Data Storage

Your data is stored securely and retained only as long as necessary to provide services and comply with legal obligations.

8. User Rights

  • Access your data
  • Request correction or deletion
  • Withdraw consent

9. Security

We implement appropriate technical and organizational measures to protect your data.

10. Contact

For any questions regarding privacy, contact us at: [email protected]