Dostavi Platforma d.o.o.
Ulica VIII bb, 71300 Visoko, Bosnia and Herzegovina | Company ID (JIB): 4219298830007
This Privacy Policy explains how we collect, use, and protect your information when using our food delivery application.
1. Information We Collect
- Personal information (name, phone number, email)
- Delivery address
- Order history and preferences
- Location data (for delivery purposes)
- Payment information (processed securely via third-party providers)
2. How We Use Your Information
- To process and manage orders
- To notify restaurants and delivery drivers
- To provide order status updates
- To improve our services
3. Order Process
- The restaurant receives the order and can accept or reject it
- If accepted, the customer receives status updates
- A delivery driver is assigned to pick up and deliver the order
4. Payments
- Cash on delivery – payment is made directly to the driver
- Online payments are processed securely via Monri payment gateway
5. Third-Party Services
- Firebase – for sending notifications
- Google Maps – for location and navigation
- Monri – for payment processing
6. Data Sharing
We share necessary data with:
- Restaurants (for order preparation)
- Delivery drivers (for delivery execution)
- Payment providers (for transactions)
7. Data Storage
Your data is stored securely and retained only as long as necessary to provide services and comply with legal obligations.
8. User Rights
- Access your data
- Request correction or deletion
- Withdraw consent
9. Security
We implement appropriate technical and organizational measures to protect your data.
10. Contact
For any questions regarding privacy, contact us at: [email protected]